Order Tracking
Delivery Leadtime
Delivery lead time within GMM area is 3-5 days, Luzon lead time is 5-10 days, Visayas 10-12 days, and Mindanao is 12-15 days. Sunday and public holidays are not counted on delivery days. In case of Typhoons and other natural disasters within the affected area, we will make an announcement to be posted through email or our official Social Media Pages.
SHIPPING FAQ
How long is the processing time for my order?
Once you place your order it will be processed based on the company's business operation time usually it takes 1-2 days to process your order.
Who is your courier partner?
Currently, we are partners with Payo Asia they are the ones who handle your delivery orders. They have a fleet of couriers under their company some of them are JNT, LBC, and Gogo Xpress, to name a few.
How to monitor my order?
After processing your order you will be notified via email regarding the delivery, we will also send you tracking details and a link where you can monitor your order.
Do you offer Same Day Delivery?
As of now, we don't offer same-day delivery, all orders undergo warehouse processing and inspection that's why we have 1-2 days of processing time.
Do you offer Store Pickup?
We don't have a physical store as of the moment our company operates as a Marketplace all transactions are done through our web store and channel partner platforms like Palawan Pay and Glife via GCash App.
neEd to follow up on your Shipment?
For Shipment concerns pls contact Payo Asia Customer Service at 09177064831 or email buyerhelp@payo.asia