Order Tracking
Delivery Leadtime
Delivery leadtime within GMM area is 3-5 days, Luzon leadtime is 5-10 days, Visayas 10-12 days, and Mindanao is 12-15 days. Sunday and public holidays are not counted on delivery days. In case of Typhoons and other natural disasters within the affected area, we will do an announcement to be posted thru email or our official Facebook and Instagram Page.
SHIPPING FAQ
How long is the processing time for my order?
Once you place your order it will be processed based on the company's business operation time usually it takes 1-2 days to process your order.
Who is your courier partner?
Currently, we are partners with Payo Asia they are the ones who handle your delivery orders. They have a fleet of couriers under their company some of them are JNT, 2GO, Aguila Express, and Air Speed to name a few.
How to monitor my order?
After processing your order you will be notified via text message by our courier partner Payo Asia regarding the delivery, we will also send an email regarding tracking details and a link where you can monitor your order.
Do you offer Same Day Delivery?
As of now, we don't offer same day delivery all orders under go warehouse processing and inspection that's why we have 1-2 days of processing time.
Do you offer Store Pickup?
We don't have a physical store as of the moment our company operates as a Marketplace all transactions are done thru our web store and channel partner platforms like UnaCash and Glife via GCash App.
neEd to follow up on your Shipment?
For Shipment concerns pls contact Payo Asia Customer Service at 09177064831 or email buyerhelp@payo.asia